Shipping Information
ifashion365 offers a variety of shipping options to suit your different needs. All product orders come with free shipping, delivered by DHL and.
Estimated delivery time: 8-15 business days. We provide accurate and precise order tracking (delivery delays can be compensated with a $3.0 voucher).
Tracking and Support:
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment in real-time. Our customer support team is also available to assist you with any questions or concerns you may have during the shipping process.
At ifashion365, we are dedicated to providing you with a seamless and reliable shipping experience. We appreciate your business and look forward to delivering your order to your doorstep, no matter where you are in the world.
If the value of your package is below the duty-free threshold set by the destination country and does not contain special items, then it is likely that you will not have to pay customs and import fees. However, if the package value is higher or contains special items, you may need to pay corresponding fees. It is recommended to understand the specific import regulations of the destination country before purchasing to avoid unexpected fees when receiving the goods.
We Deliver Worldwide: Your Order, Wherever You Are
At [ifashion365], we pride ourselves on providing exceptional service and products to our customers around the world. Whether you are in a bustling city or a remote village, we are committed to delivering your order right to your doorstep.
Our Global Reach
Our extensive network of logistics partners ensures that we can ship to almost any country. We have established strong relationships with reputable carriers that specialize in international shipping. This enables us to provide reliable and efficient delivery services, no matter where you are in the world.
Customized Shipping Solutions
We understand that shipping needs can vary greatly depending on the size, weight, and nature of your order. That’s why we offer customized shipping solutions to meet your specific requirements. Our team works closely with you to determine the best shipping method to ensure your order arrives safely and on time
Committed to Customer Satisfaction
Customer satisfaction is at the heart of everything we do. We are committed to providing you with a seamless shopping experience from start to finish. Our customer support team is always here to help you with any shipping-related questions or concerns you may have.
Experience Convenience
Ordering from us is easy and convenient. Simply place your order on our website and our system will automatically calculate shipping costs based on your location. You can track your order throughout the entire process, giving you peace of mind and transparency.
At [ifashion365], we believe that distance should never be a barrier to quality products. We are here to make your shopping experience as smooth and enjoyable as possible. Place your order today and let us deliver quality products to your doorstep.
Returns & Refunds
Communicate before returning
Contact the supplier: Before deciding to return the product, you should first communicate with the supplier. Explain the reason for the return by email or phone, such as product quality issues, size discrepancies, or order errors.
Provide evidence: If the return is due to quality issues, provide clear photos or videos as evidence. This helps the supplier understand the severity of the problem and speed up the processing.
Confirm the return policy: Understand the supplier’s return policy, including the return period, who bears the return costs, and the return process. Make sure the return complies with the supplier’s regulations.
Prepare the return item
Inspect the product: Make sure the returned product is in a returnable state, such as unused, undamaged, and fully packaged.
Prepare the return document: Include the order number, product information, reason for return, etc. Some suppliers may also require you to fill out a return application form.
Pack the product: Use the original packaging or equally protective packaging to ensure that the product is not damaged during transportation.
Choose a return method
Choose a logistics company: Choose a suitable logistics company based on the supplier’s suggestions or your own needs. If the supplier is responsible for the return costs, you need to confirm the designated logistics company.
Understand the shipping costs: If you have to pay for the return yourself, you need to understand the shipping costs in advance and choose a logistics method with the right cost-effectiveness.
Tracking information: Get the tracking number of the return package and share it with the supplier in a timely manner so that both parties can track the progress of the return.
Notes
Keep evidence: Keep all communication records, return documents and logistics information related to the return in case of any subsequent disputes.
Timely processing: Complete the return process as soon as possible to avoid exceeding the return period specified by the supplier.
Understand the risks: Understand the risks that may exist in the return process, such as damage or loss of goods during transportation, and take corresponding preventive measures.
The buyer has the right to terminate the distance contract within 8 days of the conclusion of the contract if the product is of good quality.
In order to preserve the right to terminate the agreement, the consumer needs to monitor whether the product remains in its original condition. The customer is not deprived of the opportunity to terminate the contract if the device is destroyed, damaged or damaged without the customer’s fault. If the product has decreased in value due to unpacking or checking the product’s functionality, this does not mean that the consumer cannot file a request for a refund.
Verify the refund amount
First, carefully check whether the refund amount is consistent with expectations. Check the order details, payment records, refund notifications and other information to confirm the accuracy of the refund amount. If the refund amount is indeed incorrect, such as too little or too much, then further action is required.
Contact the seller or customer service
Getting in touch with the seller or platform customer service in a timely manner is a key step in resolving the problem. Explain the incorrect refund amount to them through email, phone or online chat, and provide relevant order information and vouchers. Be polite and patient, describe the problem in detail, and ask why the refund amount is incorrect and how to correct it.
Provide necessary information
In order to help the seller or customer service accurately handle the refund problem, you may need to provide some necessary information, such as order number, payment voucher, refund notification screenshot, etc. This information helps them check the order record and refund process, find out the problem and take appropriate measures.
Follow up the processing progress
After contacting customer service, keep an eye on the progress of the problem. Ask them how long they expect to take to resolve the refund problem and follow up regularly. If you don’t receive a response for a period of time or the problem is still not resolved, you can take the initiative to contact them again to remind and urge them to handle it.